Impact of Artificial Intelligence/Machine Learning on Workforce Capability

Overview

We are on the verge of a new era, where human and technology are so interconnected that we are unable to achieve outcomes without them.  Are the advances in Artificial Intelligence/Machine Learning (AI/ML) going to surpass human capability by thinking as humans do?

The application of AI/ML is reshaping the job market and will eventually create new jobs & roles that we can’t even imagine today. Reskilling the workforce and reforming learning and career models will play a critical role in facilitating this change.  The question remains if that will be provided by the traditional internal HR/L&D team or some other model.

We are on the brink of the fourth industrial revolution, referred as the era of automation where humans and technology are so interconnected that we are unable to achieve outcomes without them. Is the fear of Artificial Intelligence/Machine Learning (AI/ML) surpassing human capability justified?

Our recent survey on our upcoming webinar on Impact of Artificial Intelligence/Machine Learning on Workforce Capability highlights the effects of new and emerging technologies like AI/ML and what this will require of HR/L&D teams. Our survey also reflects some of the possible future implications of AI/ML assistance in our day to day work. We surveyed 90 L&D and HR Professionals and here are the findings.

Findings

  • Our survey shows that the advances in technologies like AI/ML have the potential to realign jobs and learning models which will have a direct impact on how HR/L&D functions.
  • The survey found that very few know what AI/ML can do and how it could disrupt or augment their jobs.
  • Our respondents think AI/ML assistance can be successfully integrated by collaborating with AI experts that know its practical application in the business. While others put a greater emphasis on experimenting with AI that encourages adaptability to newer technologies.
  • A majority of our respondents believe that AI/ML will partially or completely replace their roles, we think the future of HR/L&D will comprise of digitally smart professionals working hand in hand with AI/ML automated solutions.
  • Many respondents feel AI/ML will most likely control the analytics space by making recommendations or reporting on the recruitment and learning front. While few feel there could be a higher level of intelligence assistance on repetitive and time-consuming administrative tasks.

Here are some quick stats on our webinar survey highlighting the effects of new and emerging technologies like AI/ML and what this will require of HR/L&D teams.

  • 62% feel that AI/ML will substantially or moderately impact their job in the next two years.
  • The survey also found that 57% said they know very little about AI/ML and how it could change the way they do business.
  • 79% feel AI/ML will partially replace HR/L&D, while 19% feel they could be completely overpowered by it.
  • 34% feel AI/ML will affect HR/L&D the most in automation of administrative tasks, whereas 31% feel AI/ML will supersede them in embedding learning in the workplace. While the stats naturally represent the impact of AI/ML on HR/L&D roles, it also predicts a decline in the number of professionals to be employed.
  • 41% said teaming up with AI experts in the business is the best way HR/L&D can tackle its influence, followed by 31% who said to begin experimenting with Al is a better way forward.

Thursday, 21st September
12pm to 1pm Sydney Time

  Jeevan Joshi LearningCafe

  • Ray Greenwood – Machine Learning Architect at SAP Australia and New Zealand. Since graduating from UCT with specialisations in Marketing, IT, Commerce and Economics,
  • Prashanthi Sylada – Global Transition and Organization Change Adviser. Prashanthi is a change and transition readiness adviser with close to 20 years experience in managing large scale transitions at a global level.
  • Jeevan Joshi – Producer at CapabilityCafé & LearningCafe. Jeevan is an experienced Learning and Capability practitioner who has held Sales roles with leading organisations.